Frequently Asked Questions

What’s the payment term ?

30% in advance, 70% before delivery on EXW,FOB,CFR or CIF terms.

Do you accept L/C ?

Yes, we do. In some countries (Bangladesh, Ethiopia, etc), L/C is the only accepted payment term as government required. We have professional team to manage all the issue in L/C.

Can I pay you via Paypal/WestUnion/ Cash ?

Yes. We accept various payment method.

In my country, as government required, I need some documents for customs clearance. Can you provide them?

Yes. Besides the basic document, B/L, Commercial Invoice, Packing List, we can provide specific document for different countries as customers request, such as CO certificate of origin, FTA, Packing declaration, CIQ(China Inspection and Quarantine) certificate, etc. If you need specific document, please inform us after you place order.

How about the warranty and after-sales service ?

We promise one year warranty for all the machinery and lifetime technical consult service. We also provide on-site installation and training service if needed.